Terms of Service

1. Introduction

Welcome to Proptrest. These Terms of Service ("Terms") govern your use of our website proptrest.com and the estate agency services we provide. By using our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.

Proptrest is an independent estate agent operating in South Gloucestershire, United Kingdom. We are regulated by Propertymark and adhere to their Code of Practice.

2. Services We Provide

Proptrest offers the following estate agency services:

• Property Sales: Marketing and selling residential properties on behalf of vendors
• Property Valuations: Providing professional valuations and market appraisals
• Property Marketing: Creating and distributing marketing materials, including online listings, photography, and property details
• Viewings and Negotiations: Arranging property viewings and negotiating offers on behalf of clients

Our services are subject to separate terms and conditions contained in our agency agreement, which will be provided to you when you instruct us to sell your property.

3. Website Use

Acceptable Use

When using our website, you agree to:

• Provide accurate and truthful information in all forms and communications
• Use the website only for lawful purposes
• Not attempt to gain unauthorised access to any part of the website or our systems
• Not transmit any harmful code, viruses, or malicious software
• Not use automated systems (bots, scrapers) to access the website without our written permission

Prohibited Activities

You must not:

• Misrepresent your identity or affiliation with any person or organisation
• Attempt to interfere with the proper functioning of the website
• Copy, reproduce, or redistribute content from our website without permission
• Use our contact forms to send spam or unsolicited commercial messages
• Collect or harvest personal data from the website

4. User-Provided Information

When you submit information through our website (via contact forms, valuation requests, etc.), you confirm that:

• You have the right to provide this information
• The information is accurate and complete to the best of your knowledge
• You consent to us using this information to provide our services and communicate with you

For property valuations, you confirm that you are the property owner or have the owner's permission to request a valuation.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, photographs, and software, is the property of Proptrest or our licensors and is protected by UK and international copyright and intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may view and print pages from the website for your own use, subject to the restrictions set out in these Terms.

Restrictions

You may not:

• Modify, copy, or create derivative works from website content
• Use content for commercial purposes without our written consent
• Remove copyright or proprietary notices from any content
• Use our branding, logo, or trademarks without permission

6. Property Information and Valuations

Accuracy of Information

While we make every effort to ensure property information is accurate, we cannot guarantee the completeness or accuracy of property details provided on our website. All property information is provided in good faith based on information from vendors and public sources.

Valuations

Property valuations provided by Proptrest are professional opinions based on current market conditions and comparable properties. They are not guarantees of the price at which a property will sell. Market conditions can change, and actual sale prices may vary.

No Guarantee of Sale

While we use our best efforts to market and sell properties, we cannot guarantee that any property will sell within a specific timeframe or at a particular price. Property sales depend on market conditions, buyer interest, and various factors beyond our control.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Proptrest. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit. We are not responsible for any loss or damage arising from your use of third-party websites.

8. Limitation of Liability

To the fullest extent permitted by law, Proptrest and its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use our website
• Errors or omissions in website content
• Unauthorized access to or alteration of your data

Website Availability

We do not guarantee that our website will be available at all times or free from errors. We may suspend or withdraw access to our website without notice for maintenance, updates, or other reasons. We are not liable for any loss or inconvenience caused by website unavailability.

Maximum Liability

Our total liability to you for any claims arising from your use of our website shall not exceed £100 (one hundred pounds sterling).

Statutory Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Proptrest and its directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of our website or services
• Your breach of these Terms
• Your violation of any law or the rights of a third party
• Any information you provide to us that is false, inaccurate, or misleading

10. Data Protection

We are committed to protecting your personal data and privacy. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our website and services, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.

11. Professional Regulation

Proptrest is a member of Propertymark, the UK's leading professional body for estate agents. We adhere to the Propertymark Code of Practice and are subject to their rules and regulations.

We hold Professional Indemnity Insurance and Client Money Protection as required by industry regulations. Our membership provides you with additional protection and recourse should any issues arise.

If you have a complaint about our services that we cannot resolve, you may refer the matter to The Property Ombudsman scheme, an independent dispute resolution service.

12. Termination

We reserve the right to suspend or terminate your access to our website at any time, without notice, for any reason, including if we believe you have breached these Terms.

Upon termination, your right to use the website will immediately cease. Provisions of these Terms that by their nature should survive termination (including indemnification, limitation of liability, and dispute resolution) shall remain in effect.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated Terms on our website with a new "Last updated" date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms. If you do not agree with the changes, you should stop using our website.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and any agency agreement you enter into with us, constitute the entire agreement between you and Proptrest regarding your use of our website and services, and supersede all prior agreements and understandings.

17. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

We aim to respond to all enquiries within 2 business days.